Privacy Policy

At The Lamp Goods, we believe that protecting your privacy is as important as the craftsmanship we put into every handcrafted lighting fixture. Just as we meticulously craft each piece in our Fresno workshop, we carefully handle your personal information with the security and attention it deserves.

Information We Collect

To provide you with our handcrafted lighting products and exceptional service, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit card details (processed securely through our payment partners) or PayPal account information
• Technical Information: IP address, browser type, device information, and browsing behavior on our website
• Communication Data: Correspondence when you contact our customer service team
• Preference Data: Your lighting style preferences (Modern Farmhouse, Rustic Industrial, Traditional, etc.) and product interests

How We Use Your Information

We use your information with the same care and precision we apply to crafting our American-made lighting fixtures:

• Process and fulfill your orders for our handcrafted lighting products
• Provide customer support and respond to your inquiries
• Improve our website and product offerings based on customer preferences
• Send order confirmations, shipping updates, and service-related communications
• Prevent fraud and enhance the security of our transactions
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We treat your personal information with the same confidentiality we maintain in our workshop. We only share your information in the following circumstances:

• Service Providers: Trusted partners who help us process payments, ship orders, and operate our website (including PayPal and credit card processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Just as we ensure the quality and durability of our lighting fixtures, we implement robust security measures to protect your data:

• Encryption of sensitive information during transmission
• Secure storage of data on protected servers
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic website functionality and secure transactions
• Analytics Cookies: Help us understand how customers interact with our website
• Preference Cookies: Remember your style preferences and shopping cart contents

You can control cookie settings through your browser, though this may affect your shopping experience.

International Data Transfers

As we ship our handcrafted lighting fixtures worldwide (excluding certain remote locations and parts of Asia), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

Thank you for trusting The Lamp Goods with your personal information. We are committed to protecting your privacy with the same dedication we bring to crafting illumination that transforms your home.