At The Lamp Goods, we take pride in crafting lighting fixtures that bring warmth and character to your home. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward returns and exchanges policy.

Our Promise: We offer easy 30-day returns on most items. If you’re not completely satisfied with your purchase, we’ll work with you to make it right.

Return Policy Details

Eligibility Period

You have 15 days from the date of delivery to initiate a return or exchange request.

Condition Requirements

To be eligible for a return or exchange, your item must be:

In its original condition
Unused and undamaged
In the original packaging with all protective materials intact
Include all parts, accessories, and documentation

Non-Returnable Items

Due to the delicate nature of certain materials and customization, the following products cannot be returned or exchanged:

Replacement Glass (custom cut or specific to fixtures)
Any products with visible signs of installation or use
Items not in their original condition or packaging
Products damaged due to improper installation or handling

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Return & Exchange Process

Step 1: Contact Us

To initiate a return or exchange, please email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear The Lamp Goods Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I confirm that the item is in its original condition, unused, and in the original packaging. Please advise on the next steps. Thank you, [Your Full Name] [Your Phone Number]

Step 2: Wait for Instructions

After receiving your request, our customer service team will respond within 1-2 business days with:

Return authorization and instructions
Shipping address for returns
Any additional information needed

Step 3: Ship Your Return

Once authorized, please pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Step 4: Processing

After we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed as detailed below.

Refunds

Timing

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item.

Method

Refunds will be issued to the original payment method used for purchase:

Credit card payments (Visa, MasterCard, JCB): Refunded to your card
PayPal payments: Refunded to your PayPal account

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Shipping Costs

Original shipping charges are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchanges

We happily accept exchanges for the same item in a different style or for a different product of equal value. To process an exchange:

Contact us using the template above, specifying “Exchange” and your preferred replacement item
Once your return is received and inspected, we will ship your replacement item
For exchanges of different value, we will process a partial refund or charge the difference

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.

Questions?

Our veteran & family-owned business is committed to your satisfaction. If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us:

Email: [email protected]
We typically respond within 1-2 business days.

Thank you for choosing The Lamp Goods for your lighting needs. We appreciate the opportunity to illuminate your home with our handcrafted, American-made lighting fixtures.