Term and Conditions

Welcome to The Lamp Goods. These Terms and Conditions govern your use of our website and the purchase of our handcrafted lighting fixtures. By accessing our website and making a purchase, you agree to be bound by these terms.

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s functionality or security
• Accept responsibility for all activities that occur under your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

The Lamp Goods specializes in handcrafted lighting fixtures made in our Fresno workshop. Our products include:

• Bathroom lighting solutions (vanity lighting, wall sconces)
• Kitchen and dining lighting
• Pendant lighting and flush mount fixtures
• Table lamps and wall lighting
• Replacement glass components

Each fixture is meticulously crafted with attention to detail, using quality materials including crystal, glass, metal, and mother of pearl. We offer various styles including Modern Farmhouse, Rustic Industrial, Traditional, and Modern designs.

Please note that product images on our website are for representative purposes, and actual colors may vary slightly due to monitor settings and the handmade nature of our products.

3. Order and Payment Terms

Order Process

When you place an order:

• You will receive an order confirmation email
• We will process your order within 1-2 business days
• Once shipped, you will receive tracking information

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and we do not store complete credit card details on our servers.

Pricing and Taxes

All prices are listed in US dollars. For international orders, customs duties and taxes may apply and are the responsibility of the recipient.

4. Shipping and Delivery

Shipping Options

We offer two shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping – Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

International Shipping

We ship worldwide except to certain remote locations and parts of Asia. Delivery times may vary for international orders.

Order Processing

Each lighting fixture is carefully inspected and prepared for shipment. Please allow 1-2 business days for order processing before your item ships.

5. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: 15 days from the date of delivery
• Condition: Items must be in original, unused condition with all packaging and tags intact
• Return Shipping: Customers are responsible for return shipping costs
• Restocking Fee: No restocking fees apply to qualified returns

Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order pieces
• Replacement glass components
• Opened or used lighting fixtures
• Final sale items (clearly marked as non-returnable)

Return Process

To return an item:

1. Contact us at [email protected] within 15 days of receiving your order
2. We will provide a Return Authorization Number and instructions
3. Carefully repackage the item in its original packaging
4. Ship your return using a trackable method

Refunds

Once we receive and inspect your returned item:

• Refunds are processed within 3-5 business days
• Refunds are issued to your original payment method
• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days to process
• Original shipping costs are non-refundable

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damaged item and packaging. We will arrange for a replacement or repair at no cost to you.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of The Lamp Goods and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

The Lamp Goods shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products. Our total liability for any claim related to the products or website shall not exceed the purchase price of the product in question.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law principles.

12. Contact Information

Thank you for choosing The Lamp Goods. We appreciate the opportunity to bring our handcrafted illumination into your home and are committed to ensuring your complete satisfaction with every aspect of your purchase.